SHIPPING POLICY

Last Updated: June 2026

At Novida, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

* Orders are processed within 1–2 business days after confirmation.
* Orders placed on weekends or public holidays will be processed on the next business day.
* Our team may contact you via phone, SMS, or email to verify your order before shipment.

Delivery Time

Estimated delivery times within the Philippines:

Location Estimated Delivery Time
Metro Manila 2–5 business days
Luzon Provinces 3–7 business days
Visayas 4–8 business days
Mindanao 5–10 business days

Please note that delivery times are estimates and may vary due to weather conditions, holidays, courier delays, or other unforeseen circumstances.

Shipping Fees

Shipping fees are calculated based on the selected product offer and delivery location.

Some promotions may include:

* Free Shipping
* Discounted Shipping
* Special Bundle Offers

Applicable shipping fees will be displayed during checkout.

Cash on Delivery (COD)

Novida currently offers Cash on Delivery (COD) for most locations in the Philippines.

Please ensure:

* The recipient is available to receive the package.
* The correct payment amount is prepared upon delivery.

Order Tracking

Once your order has been shipped, you may receive a tracking number via SMS, email, or Messenger (if applicable).

Tracking updates may take 24–48 hours to appear after shipment.

Failed Delivery Attempts

Couriers may attempt delivery multiple times depending on their policies.

Orders may be returned to sender if:

* The recipient cannot be contacted.
* The delivery address is incomplete or incorrect.
* The recipient refuses the package.

Repeated failed deliveries may affect eligibility for future Cash on Delivery orders.

Address Accuracy

Customers are responsible for providing accurate shipping information, including:

* Full Name
* Mobile Number
* House Number / Street
* Barangay
* City / Municipality
* Province

Novida is not responsible for delays or failed deliveries caused by incorrect address details.

Delays Beyond Our Control

Delivery schedules may be affected by:

* Severe weather conditions
* Natural disasters
* Public holidays
* Transportation disruptions
* Courier operational issues

We appreciate your patience and understanding in these situations.

Contact Us

If you have any questions regarding your shipment, please contact our customer support team through our website:

Novida Customer Support
Website: https://www.novida.me

Thank you for shopping with Novida.